How we support people to have more connected, meaningful moments where growth is facilitated
Last year, I travelled across Southeast Asia with The Power of Moments book by Chip and Dan Heath as one of my companions. It left a mark.
The book challenged me to think about how I can create more meaningful, high-impact experiences for those I coach.
But the real magic? It came from the everyday interactions I had as a customer in Vietnam and Cambodia.
✨ Here’s what stood out:
· Staff remembered my name and my breakfast drink.
· People followed up on things I’d casually mentioned days earlier.
· Feedback wasn’t just collected, it was discussed immediately and acted on.
· Every interaction felt genuine, personal, and warm, often with a smile that reached the eyes.
Was it just holiday glow and the anticipation of new experiences? Maybe. But I think it was something deeper.
Some friends put it down to the influence of money and being a tourist. I’m not convinced.
I believe it was about listening, care, and presence. These are qualities that don’t cost money, but change everything.
It left me wondering:
💬 How can I ensure that I bring that same intentionality and warmth into each interaction I have with the leaders I coach?
💬Where do I measure up well and where can I make changes that feel exceptional to my customers?
Fast forward to later in the year and the start of my Embodiment Coaching journey, which has had a deep focus on creating spaces of trust, curiosity, gentle encouragement and intentional silence.
This has shifted my thinking from how I help my clients to get the most from their coaching and have powerful moments (emphasis on me owning) to how I offer a respectful invitation and then let the client the decide what depth and pace is right for them.
Warmly, Liz